How to use each app and what to expect
We often get asked a lot of questions about how to use each online interview application. To help with this, we have created a quick guide for the three most commonly used applications: Skype, Microsoft Teams and Google Hangouts
Two versions of Skype
Did you know that there are two different versions of Skype used for interviews? Skype (free – used by smaller businesses) and Skype for Business (paid – due to be discontinued/replaced by Microsoft Teams). You can usually tell which version is being used, as it will say Skype for Business, or just Skype. Invite links tend to also imply that the interviewer is using the Business version of Skype too.
Skype (Normal)
The normal version of Skype is, as you would expect, the most simple one to use. We normally provide the prospective employer with your Skype Name. All you need to do is be ready for that exciting Skype video/call, when the time comes. Simple as that!
Skype for Business
As above, the Business version is actually due to be replaced by Microsoft Teams, but not until 2021. If this method is used, you will likely be sent an interview/meeting link to join. When required, select “Join as Guest” if this option is given. Alternatively, if you have a Skype for Business account, login instead. Joining as a guest is generally easier and less of a hassle though.
Microsoft Teams
You’ll usually receive an invite link via email with the option to Join online or download the desktop application. Choose the online option ONLY if you’re using Google Chrome or Microsoft Edge (Safari, Internet Explorer and Firefox are not supported).
Alternatively, you can install Microsoft Teams on your Windows or Mac device instead. In both cases you’ll likely be required to login*.
*There may also be an option to join the meeting as a guest (depending on what settings the interviewer has specified) – if you can see it as an option, it can often be easier than having to log in.
Also, don’t stress if you’re diverted to the “lobby” upon joining. Interviewer(s) will often admit you into the interview/meeting shortly thereafter. You can also ask someone from the SVA Team for help.
Google Hangouts Meet
Last but not least is Google Hangouts Meet (not to be confused with the outgoing Google Hangouts Classic, covered later*).
If your interview is via Hangouts Meet, you will likely have been sent a meeting link to join or a meeting code to enter here. You could also have a calendar invite to join from. Since the chosen method can vary, we recommend following the instructions provided to you.
*If the interviewer is using Google Hangouts Classic (signified by the lack of “Meet” in the title), you will need to visit https://hangouts.google.com/ instead.
General Advice
Test your microphone and camera before the interview
The process varies a little between each app but with Skype for example, you can call Echo / Sound Test Service from within Contacts.
Alternatively, try calling a friend or a different account. If something’s not working properly, check the default settings and/or ask for help.
This was last updated in January 2020.